Online Dispute Resolution

Online Dispute Resolution (ODR) involves the use of technology to facilitate the resolution of disputes via negotiation, mediation or arbitration (ADR) between the parties outside the formal court system. While ODR has been around for some time the impact of Covid-19 and it’s effects on people, businesses, travel and meetings have completely altered how we function and work today. These changes have resulted in an increase in the use of ODR to cope with the spike in conflict and disputes resulting from the lock down.

The scope of ODR offered by Bridge Mediation to our clients can range from simple teleconferencing facilities such as ZOOM to a dedicated comprehensive ODR platform covering the entire process from creating a claim, managing the associated documentation to concluding with a signed settlement document.

Bridge Mediation works with parties to tailor the ODR process to meet their needs and provide tips on how to use ODR effectively.

The Benefits of Online Dispute Resolution are:

  • Geographic flexibility: it is easier for parties to agree on a time and a place to suit themselves and have the right people attend the mediation with the authority to settle the dispute. Parties can also use a mediator with subject matter experience

  • Online mediation save time and money: parties are more productive as they no longer need to travel to meet at a neutral location or to attend a crowded court.

  • Reduced stress levels as people feel more comfortable: parties no longer are required to sit together in the same room

  • Quick and affordable access to a resolution: the use of technology combined with a collaborative dispute resolution process focuses on finding a solution and avoids a costly and lengthy court system.

Today the shift towards ODR combined with ADR seems inevitable and provides mediators with an opportunity to enhance and transform dispute resolution rather than simply replace the traditional mediation process.

If you are interested in using ODR to resolve your dispute please contact us to discuss how ODR may be used to find a solution for your situation.

WANT MORE INFORMATION?

If you need more information call us on 1300 96 39 77 to discuss your situation and how we can help you.

You can also request a call back by completing our Contact Us form.